Customer Service

Customer Service

On this page you can find answers to the most frequently asked questions. If you don´t find answer on this page please do not hesitate to contact our customer service. Contact informations are at the bottom of this page. 


What is the difference between a water repellent and a waterproof product?

The water-repellent products are not completely waterproof, but keep you dry in light rain. All Sasta surface fabrics excluding wool fabrics have water repellent treatment.

The products with Gore-Tex membrane are completely waterproof. Seams are taped. Gore-Tex products have the GUARANTEED TO KEEP YOU DRY promise. Further information: Guarantee & Returns | GORE-TEX Brand

Why don't you report a water column or breathability value?

The water column value indicates how waterproof the clothing material is. Gore does not report water column ratings for its products. Gore-Tex products carry the GUARANTEED TO KEEP YOU DRY promise which means that the product protects you from rain and wind, and is still breathable. More information can be found here: Gore-Tex Technology

Terms and Conditions

How can I cancel my order?

By contacting customer service or returning the product in accordance with the return policy.

Can I change my product?

You can return the product within 14 days and place a new order in our webshop. 

How long is the delivery time for the products?

The delivery time depends on the delivery method you choose. You can track your order using the tracking code you received on your shipping confirmation on the shipping company's website.

How can I track my order?

You can track your order on the shipping company's own website with the shipping ID you received from us.

How can I give feedback?

You can give feedback via our contact form, which can be found below or by e-mail at

Can I return my product?

You have a 14-day free return policy. Return instructions can be obtained with the order or from our customer service.

Guarantee and Repair Service

My Gore-Tex jacket got a hole, can it be fixed?

While repairing Gore-Tex products you must be careful not to pierce the waterproof membrane. If needed, consult sewing shop that is specialized in repairing Gore-Tex. Our repair service repairs all Sasta Gore-Tex products. 

For more information on repair service, see:  Warranty and Repair Service

The zipper from my old Sasta jacket got broken, can it be fixed?

The zipper can be changed. If needed it can be done in Sasta repair shop in Nurmes. The fixed price for changing the zipper is 35 e + postage. Materials are included in the price.

For more information, see Warranty and Repair Service

Can I retreat my product again to be water repellent?

Most Sasta surface fabrics have been pre-treated with a Durable Water Repellent (DWR) coating that prevents the absorption of water and dirt into the material. If DWR has worn away in use or during washes, the garment can be reproofed. Waterproofers are sold in sports and outdoor stores, where you can also ask for advice on choosing the right product. The most important thing to remember is to choose the right product for the right material. There are separate products for different surface materials. 

I can't find my old Sasta product on your site, is it possible for you to repair it?

Our repair service repairs all Sasta products over the years. Contact for more detailed instructions. If for any reason the product cannot be repaired, we will notify you separately.

Taking Care of Your Sasta Garments

Can I wash my Gore-Tex product?

You can wash your Sasta Gore-Tex clothing at 30 or 40 degrees according to the washing instructions. Fabric softener must not be used when washing Gore-Tex® and Gore-Tex infinium® products, as it will block the microscopically small pores of the membrane. The use of bleach is also prohibited. Always remember to check the washing instructions before the wash.

More information can be found here: Washing and care instructions

Phone +358 (0)207 424 430 (Customer service hours Mon. - Thu., 10am to 1pm)

Contact form

Trusted Quality since 1969

We are guided by the old Finnish wisdom of respecting nature, which takes many notions. It directs our sustainable thinking in design and production, while it also underlines the old wisdom of Finnish outdoorsmen – equipping yourself properly when heading out into the wilderness.