Refund policy

Returns

Products purchased from our online store have a 14-day right of return from the date of receiving your order.

Returned items must be:

· unused

· in their original packaging

· with all tags attached

We reserve the right to deduct any loss in value from the refund if the product has been used in a way that exceeds what is necessary to examine it.

Return Fee

A return fee will be deducted from the refunded amount:

· Finland: €5.90

· Other EU countries: €15

· Outside the EU: €29

Once your return has been received and processed, the refund will be issued to the original payment method.

Please keep the return receipt until you have received confirmation that your return has been processed.

Campaigns and Bundle Offers

Special terms may apply to promotional campaigns and bundle prices.

If a discounted price is based on purchasing products together (for example, a bundle price for two items), the discount is valid only when all items included in the promotion are kept.

If you return part of a promotional bundle, the remaining product(s) will be charged at the normal price.

In such cases, the promotional discount will be deducted from the refund, and the refunded amount will be adjusted accordingly based on the regular price.

Exchanges

Exchanges for a different size are free of charge.

If you wish to exchange a product, please return the item according to the return instructions and indicate the requested replacement product on the return form.

Return Instructions

Please use the return label included with your order.

A return label is included:

· with all deliveries to Finland

· with all orders shipped via DHL

· with PostNord parcel deliveries to the following countries:

Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.

If your order did not include a return label, you have ordered from a region where we are unable to provide a prepaid return label with your selected shipping method. In this case, you may return the parcel at your own expense using a carrier of your choice.

Return address:

Sasta Oy 
c/o PostNord Oy
Ovakonkatu 1
20200 Turku
FINLAND
info@sasta.fi