We give clothing and accessories of our production a warranty of at least one year. The warranty covers material and manufacturing defects. Depending on the defect, a product covered by the warranty will be mended or, if mending is not possible, replaced with a new, similar, or equivalent product. With Gore-Tex® products, we follow Gore’s GUARANTEED TO KEEP YOU DRY policy.
GORE-TEX GUARANTEE
Gore provides direct assistance to consumers in the unfortunate event they have an issue with their product and need to inquire whether it is covered under the GUARANTEED TO KEEP YOU DRYTM promise. Consumers receive a high level of service expected from the GORE-TEX brands, with the execution of the promise according to our established warranty policies, condition-based acceptance criteria and common practices. Gore is taking care directly of the evaluation going forward.The decision on whether a product is covered by the Gore-Tex® warranty is made based on case-specific evaluation of the material, in view of its condition and age, in accordance with instructions from W. L. Gore & Associates. Each product for which a claim has been made will be inspected and tested in the manner required. When the evaluation has been completed and if the product is deemed to meet the warranty conditions, it will be either mended or replaced with a new product. The warranty does not cover wear resulting from normal use or damage resulting from improper use or poor care. Here you will find links to Gore-Tex™ website, where you can find their Consumer Service (Care & Support / Guarantee and Returns / Contact Us) and their complaint form.
The telephone number for Gore’s Europe wide Consumer Service is 00800-2314-4000.
https://www.gore-tex.com/
https://www.gore-tex.com/support/product-claims
https://www.gore-tex.se/
https://www.gore-tex.se/support/produkt-reklamation
We would like to remind you that if the product has a manufacturing defect, for example the snap button has come off, Sasta is naturally responsible for the defect and will repair or replace the product.
REPAIR SERVICE SINCE 1969
We believe in taking full mileage of your clothing and repairing them when needed. This is why we have offered a repair-service in Nurmes since 1969.
We repair products of our own production in our sewing shop as required and within the realms of possibility. The most typical repairing tasks requested of us include zip replacement, patching of tears, and shortening and lengthening of sleeves and legs. We generally charge for repairing tasks by the hour. Our hourly rate is €40.
Patching
Charged by the hour, minimum charge of €20 + material costs
(The cost estimate will be confirmed after we have received the product for inspection.)
Zip replacement: €35 (including the zip)
Changes to sleeves and legs
Sleeves/legs with Velcro tape, zip, or another tightening method: shortening for €45, lengthening for €50
Simpler sleeves/legs: shortening for €35, lengthening for €40
Other repairing tasks
The pricing for other repairing tasks will be agreed upon separately on a case-specific basis.
Postage will be added to the price. Repaired products will be returned as cash-on-delivery parcels, with mending costs and postage charged when the package is delivered. For customers from abroad we have prepay system.
Note: Please inform Sasta of any repair before sending the product, by e-mail at saara(at)sasta.fi or by telephone at +358 400 164 568. After you have informed Sasta, you will receive detailed sending instructions and an estimate of the return date.
Any claims or requests for mending under warranty should be sent to the following address, with the product properly packed:
602 631
Sasta Oy / reklamaatiot
Eteläinen Kauppatori 4
75500 NURMES, Finland
In Finland, the package can be sent via Itella’s free customer-return service. Write the contract number, 602 631, on the package.
Please include the following information inside the package:
• sender’s contact information
• a brief description of the defect and any special observations
• a copy of the purchase receipt
Please note that the product must be delivered to us clean. If the product requires washing before the warranty mending, we will charge €5 for this washing. If the defect is deemed to be due to normal wear or caused by the customer (by, for example, incorrect washing), the warranty does not apply. In such cases, the mending will be charged for in accordance with our mending price list, and the postage too will be collected from the customer.
The processing time for claims is 1–2 weeks.
Don’t forget to ask for a receipt for your customer return at the post office and keep it safe.